Durham House Antiques Terms & Conditions
Terms & Conditions
Durham House Antiques Ltd acts as an agent for its individual licensees and does not have
possession of anything listed or sold through its website, and only facilitates the transaction
between buyer and seller. The contract for the sale is directly between the customer and
individual licensee.
Durham House Antiques Ltd is registered in England and Wales under company number
11360890 and trading at Sheep Street, Stow-on-the-Wold, GL54 1AA.
Availability
Our items are antique and therefore unique. Items appearing on the website might no longer
be available and we reserve the right to withdraw any item from sale at any time, even after
an order has been placed. We will contact you as soon as possible if the item you have
ordered is unavailable.
Item descriptions and photographs
We take great care to ensure all descriptions on the website are correct, and that any marks
or damage that are above and beyond normal wear and tear are included in the item
description and the item is priced accordingly. All product information, including sustainability
claims, is substantiated, verifiable, and complies with current consumer protection standards. If you
are unsure of any aspect of an item, please contact us prior to purchase for more information.
All sizes and measurements are approximate. We make every effort that images match the
relevant item as closely as possible but the constraints of digital reproduction on different
web browsers can cause colour depiction to deviate from the actual item.
Pricing and Transparency
All prices are in GBP and are displayed clearly and transparently. In compliance with the
Digital Markets, Competition and Consumers Act 2024 (DMCCA), all fees and charges are
disclosed upfront. There will be no "drip pricing" - where additional fees are revealed only at
later stages of the purchasing process. The total cost of your order is the price of the item
plus delivery charge, where relevant, both of which will be clearly stated before you complete
your purchase.
We try to ensure all prices on our website are correct and up to always date. However, it can
be the case that prices are incorrect or have changed without notice. If a price is incorrect,
we reserve the right to withdraw the product from sale and cancel your order.
Order acceptance
Following email acceptance of your order and payment in full, the completion of the contract
between you and one of the licensees of Durham House Antiques Ltd will take place on the
dispatch of the items ordered by you, unless we have notified you that we do not accept your
order, or you have cancelled it in accordance with the cancellation terms below. All items
remain the property of the individual dealer concerned until they have been dispatched to the
customer.
Your order may not be accepted by us in the case that:
- The item you ordered is unavailable
- We cannot obtain authorisation for your payment
- We identify an error in the item price or description
- You are not eligible to purchase items from us as you fail to meet the criteria set out below
We reserve the right to reject any offer to purchase made by you at any time. We will take
great care, in so far as it is in our power to do so, to keep the details of your order and
payment secure but, in the absence of negligence on our part, we cannot be held liable for
any loss you may suffer if a third party procures unauthorised access to any data you
provide when accessing or ordering from the website. Please see privacy policy.
Authorisation
You must confirm that the credit or debit card being used is yours. All credit/debit card
holders are subject to validation checks and authorisation by the card issuer. If the issuer of
your payment card refuses to or does not, for any reason, authorise payment to us, we will
not be liable for any delay or non-delivery.
Refusal of Transaction and Eligibility to Purchase
We reserve the right to withdraw any products from this website at any time and/or remove
or edit any materials or content on this website. We may refuse to process a transaction for
any reason or refuse service to anyone at any time at our sole discretion. We will not be
liable to you or any third party by reason of our withdrawing any item from this website
whether that item has been sold; removing or editing any materials or content on the
website, refusing to process a transaction or unwinding or suspending any transaction after
processing has begun.
To be eligible to purchase items from this website and lawfully enter contracts on this
website under English law you must:
- Register by providing your real name, address, telephone number, e-mail address, payment
details and any requested information.
- Possess a valid credit or debit card issued by a bank acceptable to us.
- Be over 18 years of age.
By making an offer to buy an item, you specifically authorise us to transmit or to obtain
information about you from third parties, including credit or debit card numbers or credit
reports, to authenticate your identity, to validate your credit card, to obtain an initial credit
card authorisation and to authorise individual purchase transactions.
Payment
We accept Visa, MasterCard, Maestro, and American Express via Paypal.
Delivery
We will email a delivery price within 3 working days. Here are the usual delivery timelines
based on the type of item.
For UK deliveries:
- For small items please allow 5-7 working days from the date of dispatch for your order to
arrive except at Christmas and New Year when deliveries will take up to 10 working days. We
aim to dispatch all such items within 3 days of your order being accepted, and payment
being received and authorised.
- For furniture and other larger items, the goods will be delivered by a furniture delivery
specialist at a mutually convenient time. You will be contacted by us to arrange delivery as
soon as your order has been accepted, and payment has been received and authorised.
For International deliveries:
We use specialist international carriers who are experienced in shipping Antiques and Fine
Art, please contact us to discuss your requirements.
Please note: From the moment a carrier attempts to deliver the goods they are the
customer’s full responsibility, and the customer must accept the goods when they are ready
to be delivered. The card holder must be at the delivery address when the item arrives in
order to sign for it or the package may be returned, and you will be charged for any extra
costs incurred. Where the customer does not comply with our attempts to deliver the goods
we may, at our discretion, cancel the entire or part of the order and charge the customer up
to 25% of the total cost of the order to cover storage, shipping and any other charges
incurred. Delivery estimates are not guaranteed. Special order items may take longer to
deliver. We will always keep you informed of any unforeseen delay.
Cancellation
If you wish to cancel an order, you may do so by calling us as soon as possible. In the case
of posted/couriered small items this must be done on the same day, as they are likely to be
dispatched the following day. It is not possible to cancel an order once it has been
dispatched, however you may be liable for any costs relating to cancellation of agreed
delivery or shipping services.
Returns
We are confident you will be delighted with your purchase. However, if you change your mind
for any reason than simply inform us by email (info@durhamhouseantiques.co.uk) Within 14
days of receiving delivery. You will then have a further 14 days to return the item, in original
condition, for a full refund. We do not refund delivery charges and you will be responsible for
the cost of returning the goods to us (equivalent to the original delivery charge), unless an
item is found to be faulty or not as described. Items returned damaged or altered will not be
refunded. We do not offer refunds on any custom-made items. This does not affect your
statutory rights.
Circumstances beyond our control
Durham House Antiques Ltd, on behalf of its licensees, reserves the right to cancel, vary or
suspend any contract of sale if events occur which are beyond our control including fire,
floods, storms, lockdowns, riots, industrial action, or non-availability of materials or supplies.
Liability
Durham House Antiques Ltd acts as an agent for its individual licensees and does not have
possession of anything listed or sold through its website, and only facilitates the transaction
between buyer and seller. The contract for the sale is directly between the customer and
individual licensee. Durham House Antiques Ltd accepts no liability for any damage or theft
of any item in its premises and all responsibility lies wholly with the licensee.
Access to the website is permitted on a temporary basis, and we reserve the right to
withdraw or amend the services we provide through the website without notice. We will not
be liable if for any reason any of the services are unavailable at any time or for any period.
Viruses, hacking and other offences
You must not misuse our site or any part of the service by introducing viruses, Trojans,
worms, logic bombs or other material which is malicious or technologically harmful. You
must not attempt to gain unauthorised access to our site, the server on which our site is
stored, or any server, computer or database connected to our site. You must not attack our
site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this
provision, you would commit a criminal offence under the Computer Misuse Act 1990. We
will report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Rights of Third Parties
No provision of these Customer Terms shall be enforceable by any third party (which
includes for these purposes any third party: employee, officer, agent, representative or subcontractor of either Durham House Antiques Ltd or the seller) under the Contracts (Rights of
Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of Durham
House Antiques Ltd when acting as commercial agent of any seller.
Law and jurisdiction
Contracts for the purchase of goods or services through our website shall be governed by
English law. Any dispute arising from, or related to, such contracts shall be subject to the
exclusive jurisdiction of the courts of England and Wales.
Contact Information
Durham House Antiques Ltd
Sheep Street, Stow-on-the-Wold
GL54 1AA, England
Email: info@durhamhouseantiques.co.uk
March 2026
